3 Simple Tips to Avoid Problemes with CheckMate 3
It may be a cliché, but it is true: time is money! Any interruption to the production line is expensive and this also applies to the quality assurance testing programme. One of our resident experts, MOCON Europe (Dansensor) Support Manager Morten Friis Sørensen, gives 3 top time-saving tips for users of CheckMate 3
Morten Friis Sørensen
MOCON Europe A/S
1. Let your fingers do the pump testing
Suppose you get an error code on your instrument which says there is a problem with the sample hose not working properly but when you look at the instrument it is not obvious what is wrong. A quick way to try to narrow down the source of the problem is to take off the sample hose and place your finger over the inlet into the CheckMate 3 to block the inlet. “If you then start up the machine it should come up with an error message to say that the sample hose is blocked,” says Morten. “If you then remove your finger to unblock the inlet the error message should change to say that the hose is missing. If this does not happen then it is likely that there is a fault with the pump.”
Similarly, if the sample hose is attached and the error message says that it is not, this is likely to be a problem with the pump. In this case please contact your nearest Dansensor service partner.
2. Send us a pic of the error log if you need to contact Service
If you do need to contact Dansensor’s technical service, it is a good idea to call up the error log on the machine. This displays all the errors that the unit has been experiencing, together with the time and date. Take a picture of this with your smartphone and send it to the service technician. This will help the service team to work out what the problem is. Also, it will help you getting the CheckMate 3 back in service as quickly as possible.
3. Like a cat, the CheckMate 3 does not like water!
A big ‘Don’t!’ says Morten is to put water onto the CheckMate 3, to soak it or to suck up water through the sampling needle. “The sensor inside heats up to 700 degrees centigrade and water and that temperature do not mix!” Do not use a high pressure water jet – or for that matter compressed air – to clean the machine or to try to dislodge possible blockages. Also, avoid placing the machine on a surface where the base may come into contact with water. Furthermore, when cleaning the CheckMate 3 be gentle! Don’t use highly alkaline detergents of the sort that are commonly used in the food processing industry. Read more about how to become a smooth operator of your CheckMate 3 in this blogpost.